Garkane is working on a multi-year project to upgrade electric meters throughout its service territory. We have hired a 3rd party to install them on our residential accounts. Their name is Allegiant Utility Service. Here are some FAQ about the project. If you have further questions, please call us at 800-747-5403.
Q: Why is my meter being replaced?
A: The current system in place is no longer viable for the long term. Like all technologies, upgrades are inevitable. While the function of your upgraded meter won’t change, installing the most current meter helps us deliver safe, reliable energy.
Q: Why is Garkane investing in upgrading the electric meter?
A: The current technology is no longer supported. We want to continually improve our customer service while improving energy service reliability. Staying up to date on changes to technology are key for serving our members better now and in the future.
Q: What is required from me?
A: Nothing is required of you other than access to your current electric meter.
You may also experience a short or momentary loss of power (1 -min or less) if necessary.
Q: What do I do if I have further questions about my specific meter or electrical service?
A: For all inquiries related to your meter or service contact Garkane Energy Metering Department @ 1-800-747-5403.
Q: I missed the meter upgrade and have a door hanger containing contact information, what now?
A: Allegiant Utility Services is who Garkane has contracted with to perform our meter exchanges. In the event of a missed appointment or meter exchange please contact them @ 1- 888-502-1845 to schedule/reschedule your meter exchange.